Hertfordshire Zoo FAQs

Here are a few of our most frequently asked questions

COVID-19 updates

Important Covid Updates

For our latest information on Covid please click  here

Please note: When doing an experience you must bring a face mask or covering to participate. This includes both Adults and Children. Medical exemptions are not included, face Masks MUST still be worn.

Q. What time does Hertfordshire Zoo open?

We open every day of the year, except Christmas Day, at 9:30am. We close at 5:30pm in the Spring and Summer and 4:30pm in Autumn and Winter. Last paid entry is 3.30pm in the summer months and 2.30pm in the winter months.


Please note we are a CASHLESS site.

Q. How much does it cost to visit Hertfordshire Zoo?

The prices to come into the zoo vary on whether you are an adult, child or entitled to a concession. Tickets must be purchased by 11pm the night before, however tickets may become available online on the morning of your visit. Tickets can only be purchased online.

Tickets cannot be purchased at the gate upon arrival.

Please note tickets are non-transferrable and non-refundable (see our t&c’s for more information).

Children under the age of 16 years must be accompanied with a paying Adult to obtain entry into the zoo. Children under 16 years who arrive without a paying Adult will be refused entry..

Special rates apply for our disabled guests and their carer’s too. For more information on prices click here.


Please note we are a CASHLESS site.

Q. Can I present my tickets on a mobile/tablet?

We accept tickets purchased from the Hertfordshire Zoo website presented on mobiles and tablet devices. We have FREE WIFI which you can use to access your email accounts. Printed tickets are easier and quicker for us to process. Tickets purchased from an outside company MUST be printed and will NOT be accepted on a mobile device.



Q. How do I get to Hertfordshire Zoo?

Our closest train station is Broxbourne which is located approx. 10 minutes from Hertfordshire Zoo.

There is a taxi rank located at the train station which can bring you to Hertfordshire Zoo.  It is advised that you also book a taxi back to the train station for later in the day as public transport does not go past Hertfordshire Zoo as a set route.

We are close to Junction 25 on the M25 and are clearly sign posted from both the South and North on the A10 motorway. Follow this link for more detailed information and a map here.

Q. Where can I park?

Parking at Hertfordshire Zoo is free of charge and we have four car parks in total.

The main car park in front of the Welcome Centre will be filled first and during busy hours, we have an overflow car park which is situated directly across the road from our entrance.

Disabled parking is located opposite the Welcome Centre in the main car park.

Coach parking is situated in car park 2, a member of staff will direct you from the main gate and again, is free of charge.

Please note: visitors park at their own risk and Hertfordshire Zoo does not take responsibility for their vehicles or possessions.

Q. How do I get to the Zoo from the train station?

Our closest train station is Broxbourne which is located approx. 10 minutes from Hertfordshire Zoo.

There is a taxi rank located at the train station which can bring you to Hertfordshire Zoo.  It is advised that you also book a taxi back to the train station for later in the day as public transport does not go past Hertfordshire Zoo as a set route.

Q. Can I hire a Wheelchair, Mobility Scooter or Children's Strollers?

Yes of course, we have a limited number of Wheelchairs, Mobility Scooters and Stollers available for our guests.

Mobility Scooters, MUST be pre booked and paid for in advance, please call our administration team on 01992 470490.

We do advise to pre-book a Wheelchair to avoid disappointment.

  • Mobility Scooters – £25 per day per Scooter to hire – collection point at the Discovery Centre
  • Wheelchair hire – £10 per day to hire – collection point at the Welcome Centre
  • Single stroller – £10 per day to hire – collection point at the Welcome Centre
  • Double stroller – £14 per day to hire – collection point at the Welcome Centre

Please note these are all a Hire Charge and is non-refundable.

A returnable deposit will also apply to Hire any of the above.


Please note we are a CASHLESS site.


Q. Is it far to walk around the zoo?

Hertfordshire Zoo is set in landscaped gardens, with tarmac pathways that allow easy access for wheelchairs and push chairs. There are many areas of the park including the World of Dinosaurs, play areas, World of Animals and our World of Birds.  There are plenty of picnic benches for you to take a rest along the way.

Q. Can my children bring a scooter?

Due to health and safety

scooters and roller-skates/blades




are not permitted at Hertfordshire Zoo.

Q. Do I need to provide proof of disability?

Yes, you will need to provide proof of disability to qualify for our discounted ticket prices. The only supporting documents we accept are: PIP letter, DLA Letter, HAND Card or Blue Badge.  Please bring the relevant documentation on the day of your visit as you will be required to present this upon your arrival to correlate with your purchased ticket type. We also accept a photo copy of the relevant documentation.

Each accessibility ticket also includes 1 adult carer free of charge. Additional carers will be charged at an adult ticket price and documentation will be required to support this.

Q. Do you do a discount for Blue Light Card Holders?

We offer a 20% discount on Day Tickets to the Holder of the Blue Light Card only.

To take advantage of this offer please present your Blue Light Card along with another form of ID on arrival at the Welcome Centre and pay upon arrival.  This offer cannot be redeemed online. This offer is guaranteed entry at the gate. Although our telephone system informs you to book online, ONLY the Blue Light Card Holder can purchase their guaranteed entry ticket at the gate.

All other guests must book their tickets in advance, please click here. 

This discount only applies to Day Tickets and does not apply to Events, Annual Memberships, Animal Experiences or Adoptions.


Please note we are a CASHLESS site.

Q. Are Blue Peter badges accepted at Hertfordshire Zoo?

Yes, free entry will be granted as long as there is a full paying adult or senior with every child who holds a Blue Peter badge.  The adult or senior day tickets must be purchased in advance.

Children who hold a Blue Peter badge do not require a pre paid ticket, and can simply present their Blue Peter badge along with the Blue Peter photographic ID card upon arrival.

If the above conditions are met then entry to the Zoo will be guaranteed.

Please note that the accompanying adult must book in at the same time as the Blue Peter badge holder.

Badges must be worn upon arrival, we do not accept a photo of your Badge or ID Card.

All accompanying tickets can be purchase here.


Click here to view Blue Peter’s Terms and Conditions for our attraction.


Please note we are a CASHLESS site.

Q. What animals will I be able to see at Hertfordshire Zoo?

Hertfordshire Zoo is home to over 800 animals cared for by a team of dedicated experienced staff and volunteers. We have a series of platforms and walkways which enable our guests fabulous viewing opportunities across our animal enclosures. Many enclosures also incorporate huge glass windows to allow you to capture memorable moments on your camera. Animals include primates, reptiles, birds, small mammals, a wide range of paddock animals and big cats.

Q. We come to Hertfordshire Zoo a few times a year, can we buy an annual pass to the zoo?

We do offer annual membership to Hertfordshire Zoo which includes many benefits such as; 1 free ride on the Rex-Express Train per visit, 1 free round of On-Safari Crazy Golf per visit, a monthly e-news, 20% discount on animal experiences and adoptions.  Sign up online here



Please note we are a CASHLESS site.

Q. Can I adopt an animal at Hertfordshire Zoo?

Many of our animals are available for adoption. Choose your favourite here

Q. Is there an admission charge for carers?

One carer is included with a special needs visitor. Additional carers will be charged at a discounted additional carer ticket price at the gate only.


Please note we are a CASHLESS site.

Q. Is there an indoor picnic area?

We have a large covered area by the Speedway Museum and some smaller areas which, in the event of bad weather conditions, can be used to eat your picnic lunches.

Q. Is smoking allowed within Hertfordshire Zoo?

Smoking is not permitted anywhere at Hertfordshire Zoo.

Q. Are dogs allowed at Hertfordshire Zoo?

Please note we do not accept pet dogs or any other animals on site due to bio-security measures.


Q. Are assisted or guided dogs allowed at Hertfordshire Zoo?

Please note we do not accept guided or assistance dogs or any other animal companions due to bio-security measures.

Q. Can I feed the animals?

Hertfordshire Zoo has a range of experience packages on offer for visitors, some of which are available to book on the day depending on availability. Find out more here

Q. Can I do Work Experience at Hertfordshire Zoo?

Yes. It’s very popular and you are advised to apply early. For full details please go here.

Q. Does Hertfordshire Zoo do anything to help animals in the wild?

Yes.  Hertfordshire Zoo is a registered charity (1108609).  All funds raised here are used to care for our animals here at the Zoo as well as support conservation projects in the UK and abroad.  Find out more about our conservation work here

Q. Do you offer Group Bookings?

We welcome School and Organisation groups.

There is plenty of free, designated coach parking at Hertfordshire Zoo and as well as free entry the drivers are welcome to collect a voucher for lunch from the Welcome Centre to use in the Safari Diner. Please advise us when booking if you will be arriving by coach.

Please click here for more information.

Q. What is Hertfordshire Zoo's mission?

Our Mission – Hertfordshire Zoo will provide a relaxed environment for people of all ages and abilities to interact with animals and to increase their understanding of the natural world. We will provide the best facilities in order to benefit the animals in our care, our visitors and our staff. We will fulfil this mission through entertainment, education, conservation and fun.

Q. Do you have a lost property department?

Yes, we do have a lost property department. All lost items are taken to the Welcome Centre. If you have lost an item and it has not been handed in a member of our team will take your contact details.

Lost items are kept for a maximum of 4 weeks from the date it is received by us. After this time, items are either donated to charity or disposed of accordingly.

Please note: Due to health and hygiene reasons drinking receptacles (bottles, cups, flasks) and babies dummies will not be kept.

Some items can be posted, however a P&P fee will apply. Price of P&P will vary depending on item.

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