Annual Membership

Become a member today.

Join us all year round and become part of the pride!

Purchase your Annual Membership Today for Great Benefits All Year Round

  • Members Benefits 2024:

    • Unlimited entry to Hertfordshire Zoo for the Membership Card holder
    • NEW benefit: 10% off in our catering and retail outlets (on presentation of your paid Membership Card, excluding Under 2)
    • Free Train Ride on our Rex Express (one per visit, on presentation of your Membership Card) this offer will cease as of 1st January 2025.
    • Free Round of On Safari Golf (one per visit, on presentation of your Membership Cards) this offer will cease as of 1st January 2025.
    • Free Monthly E-Newsletter (Zoo News)
    • 10% Discount on Animal Experiences & Animal Adoptions (Please note this offer cannot be used in conjunction with any other offer including Black Friday and Cyber deals)
    • Memberships purchased online will be available to collect from the Welcome Centre on your first visit.
    • Membership Cards will only be posted if P&P has been applied.

Your memberships and entry will begin on the date of purchase!

Why not upgrade to our annual membership during your visit and get your entrance fee refunded at the tills on the day! If you purchase your annual membership online the refund can take up to 7 days.

Please ask a member of staff for more information before you leave.

We would be grateful if you could please read T & C’s below for more details

Some members benefit changes as of 2025…

Due to recent updates in the regulations, as an organisation dedicated to charitable endeavours, we regret to inform you that we are no longer able to provide certain membership benefits, including complimentary Rex Express train rides and On Safari Golf sessions per visit from 1st January 2025. Your understanding and continued support are greatly appreciated as we navigate these changes to better fulfil our charitable mission.

Under 2

0 to 23 months - This membership will expire the day before your childs 2nd Birthday.



2 Adults + 2 Children


Senior Citizen

Terms of Membership

  • Carer passes can only be used when accompanying the additional needs/disabled member (age 16 years and over), Young Carers will be required to provide clarification to be eligible to have the Carer Membership.
  • When purchasing a combined disabled/carer membership we will require you to send proof of eligibility (PIP letter, DLA Letter, HAND card, Blue Badge for the disabled visitor and proof of requirement for a carer). Failure to send these documents will result in your membership being cancelled. An outstanding balance may apply.
  • Blue Badges MUST be displayed at all times.
  • Passes are non-transferrable and can only be used by the named person on the membership.
  • Memberships cannot be transferred.
  • Name transfers cannot be made both with Annual Memberships and Standing Order Memberships.
  • Passes found to be used fraudulently, will be confiscated and cancelled without a refund.
  • Membership Cards must be shown to gain entrance to the Zoo, for train rides, Safari Golf and to obtain your 10% discount. Failure to produce Membership Cards on 3 occasions will incur a £5 per card placement fee.
  • Lost membership cards incur a card replacement fee of £5 each.
  • An e-mailed photo must be supplied for each member (
  • Hertfordshire Zoo reserves the right to refuse entry into, or remove from the premises, any person
  • It is your responsibility to check prior to purchase that the information you have supplied is correct. Hertfordshire Zoo is only responsible for issuing memberships in accordance with the information you have provided.
  • Any additional guests wishing to enter with an annual member will be required to pay full admission online in advance.
  • Children under 2 years are free. Proof of age will be required (Birth Certificate or Passport).
  • Children age 2 years and over will need to purchase a Membership, please note this will be valid for 12 months from the date of purchase.
  • Benefit percentage discounts apply to paying members only and do not apply to under 2’s memberships.
  • Children Under 2 years will not fall under our Membership Extension Policy.
  • ALL Children MUST be added onto your Membership Account, this includes Children Under 2 years. This Membership will expire the day before their 2nd Birthday.
  • Memberships are non-refundable as these are for a contract of 12 months.
  • Your Memberships will begin on the date of your first payment.
  • Entrance valid from payment date.
  • Memberships purchased online will be available to collect from the Welcome Centre on your first visit.
  • Membership Cards will only be posted if P&P has been applied.
  • Priority Parking is not included in your Membership.

Standing Order Monthly Payments are no longer available.

*In addition, these terms apply to our current Standing Order Memberships only

  • Minimum 12 month contract (an initial payment of 3 months membership is required on activation with a minimum 9 payments to follow)
  • After 12 months the agreement will carry on until you cancel your membership in writing, giving at least a months’ notice, and the membership card is returned
  • Late or missing payments after 3 consecutive months will result in cancellation of the membership, an administration fee may apply.

Your right to cancel your  annual membership
If you tell us that you have changed your mind about your membership within 14 days of purchase we will cancel your membership and give you a refund. The refund may be subject to deductions if you have used your membership during the 14 day period.
If you cancel your membership within the 14-day cooling-off period after using it, we will deduct the cost of used tickets from your refund based on our gate price. For unused benefits, the refund will be pro-rata’d for the remaining months.
You are not entitled to a refund if you cancel your membership after the 14 day cooling off period. Refunds do not include Postage & Packing.



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