Please note - For our members to compensate for the time we are closed we will be extending memberships for five weeks – this will ensure you will have the time back to enjoy all Hertfordshire Zoo has to offer. Members who pay by standing order payment will receive a credit with their reimbursement which can be utilised until 31st December 2024, you will be notified closer to the time on how to redeem this. Please note, this extension does not extend to the under 2 memberships. Those who have paid for postage within this period, please note your Membership Cards will not be posted until after 10th February 2024. You are more than welcome to visit while awaiting your cards.
Members Benefits 2024:
Your memberships and entry will begin on the date of purchase!
Why not upgrade to our annual membership during your visit and get your entrance fee refunded at the tills on the day! If you purchase your annual membership online the refund can take up to 7 days.
Please ask a member of staff for more information before you leave.
We would be grateful if you could please read T & C’s below for more details
Some members benefit changes as of 2025…
Due to recent updates in the regulations, as an organisation dedicated to charitable endeavours, we regret to inform you that we are no longer able to provide certain membership benefits, including complimentary Rex Express train rides and On Safari Golf sessions per visit from 1st January 2025. Your understanding and continued support are greatly appreciated as we navigate these changes to better fulfil our charitable mission.
*In addition, these terms apply to our current Standing Order Memberships only
Your right to cancel your annual membership
If you tell us that you have changed your mind about membership within 14 days of purchasing it we will cancel your membership and give you a refund. The refund may be subject to deductions if you have used your membership during the 14 days.
If you have used your membership within the 14 day cooling off period but then change your mind and tell us you wish to cancel your membership we will deduct the price of the relevant tickets from your refund at our gate price or if unused this will be pro-rata’d for the remaining months.
You are not entitled to a refund if you cancel your membership after the 14 day cooling off period. Refunds do not include Postage & Packing.