Hertfordshire Zoo is committed to the security of your personal information. We have security procedures in place to protect the loss, misuse or alteration of information under our control.
Hertfordshire Zoo makes every effort to maintain customer confidentiality when securing online payments, ensuring the security of your credit card details and other personal information. To protect you against credit card fraud you will be asked to enter the unique security code printed on the reverse of your payment card. Payment will be taken from your payment card when your order is successfully completed online. Additional security questions or OTP may be required from your payment issuer. Please note: We do not accept payment by American Express.
Tickets for online raffles and competitions are non-transferrable and non-refundable.
Hertfordshire Zoo cannot be held liable for any costs including (but not limited to) travel expenses or pre-booked accommodation costs (with other providers) incurred by the participant in the event of a cancellation.
Playing the Raffle
Draws and Prize
Responsible gambling: If you feel you have a problem with gambling, please visit Gamble Aware
*In addition, these terms apply to our current standing order memberships (Please note we no longer offer our Standing Order Option).
Your right to cancel your membership
If you tell us that you have changed your mind about membership within 14 days of purchasing it we will cancel your membership and give you a refund. The refund may be subject to deductions if you have used your membership during the 14 days.
If you have used your membership within the 14 day cooling off period but then change your mind and tell us you wish to cancel your membership we will deduct the price of the relevant tickets from your refund at our gate price.
You are not entitled to a refund if you cancel your membership after the 14 day cooling off period. Refunds do not include Postage & Packing.
Events can be cancelled or closed without notice for a variety of reasons (e.g. technical or operational issues, animal sickness or other welfare problems, inclement weather, or power failure); the Directors reserve the right to close all or parts of the Zoo as deemed necessary and under these circumstances refunds cannot be given.
Please click the below to download our Group T&C’s