Covid-19 information

Covid-19 information

Important Covid Updates

With covid-19 refusing to go away, we still consider what we need to do as an organisation to best protect our visitors, teams, animals & business.

We still actively encourage all of our team and visitors to remain cautious and ask that everyone follows the guidelines below:

  • Wash or sanitised your hands regularly.
  • Do not visit if you have coronavirus symptoms or have tested positive.  Some of our animals can be susceptible to the virus and we desperately need to protect them.
  • We are now a completely cashless site and only accept payments by card.
  • All tickets must be pre-booked via our website here.
  • If you have an Animal Encounter or Experience booked, you may be required to wear a face mask for the duration. Please ensure you come prepared – full details can be found here:

Our Covid (and generic) Risk Assessments can be viewed and downloaded here: Risk Assessments



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